Terms and Conditions

Table of contents

Article 1 – Identity of the seller
Article 2 – Applicability
Article 3 – Our offer and your order
Article 4 – Right of withdrawal
Article 5 – The price
Article 6 – Payment
Article 7 – Conformity and warranty
Article 8 – Delivery and execution
Article 9 – Duration
Article 10 – Force majeure
Article 11 – Intellectual Property
Article 12 – Complaints procedure and disputes

Article 1 - Identity of the seller

We are:

Joy of Matcha (part of bconnected GCV)
Road to Zwartberg 174
3660 Opglabbeek
Belgium

Email address: welcome@joyofmatcha.com
Phone number: 0486270819
Company number: BE0833.386.188
Bank account number: BE82 0016 3375 8468

Article 2 - Applicability & Conditions

1. Our general terms and conditions apply to every offer from us as a Web retailer to you as a Consumer (any natural person who acquires or uses products or services placed on the market for non-professional purposes only).
2. We only deliver in Belgium and the Netherlands. If you provide a delivery address in another country, we may refuse your order.
3. To place an order, you must be at least 18 years old. If you are not 18, we ask that your parents or legal guardian place the order. If we notice that an order has been placed by a minor, we can refuse this order.
4. Placing an order on the website constitutes express acceptance of our general terms and conditions of sale, which are always available via the website.
5. If you order online, we will also send you a copy of these general terms and conditions in a format that you can save or print, together with the order confirmation or at the latest upon delivery. We recommend that you always do this.
6. If additional special terms and conditions apply in addition to these general terms and conditions, the above also applies to those special terms and conditions. If our general terms and conditions conflict with those special terms and conditions, you as a consumer can always invoke the most advantageous text in your favour.

Article 3 - Our Offer and your order

1. If an offer has only a limited period of validity or is subject to certain conditions, we will expressly state this in our offer.
2. We always describe as completely and accurately as possible what we sell you and how the ordering process will proceed. In any case, the description is sufficiently detailed to allow you to make a good assessment. If we use images, they are a true representation of the goods and/or services offered. However, to err is human and if we have obviously made a mistake, we are not obliged to deliver you.
3. Your order is complete and the agreement between us is final as soon as we confirm your order by e-mail and as soon as we have received approval from the card issuer for your payment transaction with credit or debit cards. We accept Visa, MasterCard, Maestro, PayPal and iDEAL. If the issuer of your card refuses to authorize your payment to us, we cannot be held responsible for delays in the delivery and/or non-delivery of your order. Orders without valid payment in the name of the registered cardholder will not be accepted or processed.
4. To purchase a product, add the product to your shopping cart. Afterwards you enter your contact details and billing information. Then choose your method of delivery: by post. In the last step you get an overview page, you accept our terms and conditions and you confirm your payment by pressing the order button with the caption “order with payment obligation”. Once you have completed these steps, your purchase is final.

Article 4 - Right of withdrawal

1. If you buy goods or services from us, you have 14 days from delivery or the conclusion of the agreement has the right to decide that you do not want to keep the goods. You can then return your order without paying a fine and without giving any reason (you pay the costs for this yourself). Within 14 days after we have received your order back or you have indicated that you want to cancel the agreement, we will refund you the full purchase price with the same payment method you have. In case of partial payment by credit card, we will refund it to your account.
2. The direct costs of returning the goods are therefore for your account. We will indicate the cost price or make an estimate if this cannot reasonably be calculated in advance.
3. We may withhold reimbursement until we have received the goods back or until you have provided evidence of having sent back the goods, whichever is the earliest.
4. During the first 14 days after delivery, we expect you to handle the order and the packaging with care. If you still want to be able to return the goods as described above, you may only unpack or use them to the extent necessary to assess whether you wish to keep the goods. Returned goods may be appropriate, but may not have been used. If you return the goods, this must be done together with the original packaging, with all accessories supplied and in the original condition and packaging and taking into account our instructions below.
5. You can return your return package by post or courier.
6. To exercise your right of withdrawal quickly and correctly, both in the case of the delivery of services and the delivery of goods, you can fill in the form below and send it to Joy of Matcha, Egide Walschaertsstraat 22E, 2800 Mechelen. We will send you a confirmation of receipt of your withdrawal by e-mail.

Article 5 - The price

1. During the period stated in our offer, our prices do not change, except for price changes due to changes in VAT rates.
2. Our prices include all taxes, VAT, duties and services. So you will never be faced with surprises. We can, however, decide to charge the shipping costs in addition to the purchase price. In that case, we will always report this before you finalize your purchase.

Article 6 - Payment

1. We can only accept payment via the payment modules on our website.
2. To guarantee a secure online payment and the safety of your personal data, the transaction data is sent encrypted with SSL technology over the internet. You do not need any special software to pay with SSL. You can recognize a secure SSL connection by the "lock" in the lower status bar of your browser.

Article 7 - Conformity and Warranty

1. We guarantee that our goods are in conformity with your order and meet the normal expectations that you may have, taking into account the specifications of the product. Of course we also guarantee that our goods comply with all laws existing at the time of your order.
2. In addition, with regard to the delivery of goods, we apply the legal minimum warranty period of two years if the goods do not conform to the order placed. This means that in the event of defects or defects in the good up to 2 years after delivery, this good will be repaired or replaced free of charge.
   
   As far as possible and reasonable, you have the choice between repair or replacement. Only if the repair or replacement is excessive or impossible or cannot be carried out within a reasonable time, you have the right to demand a price reduction or the dissolution of the sales contract.
   
   If the defect or defect manifests itself within 6 months after delivery, it is deemed to have existed before delivery, unless we can prove the contrary. After 6 months you will have to prove yourself that the defect was already present at the time of delivery.

Article 8 - Delivery and execution

1. All goods and services are delivered to the address specified by you in your order.
2. When an item is in stock, it will be delivered to your delivery address in 1 to 4 working days. When an item is not in webshop stock, it will be delivered to your delivery address in 3 to 6 working days. We will inform you about the delivery time in your order confirmation.
3. Deliveries are made on working days between 08:00 and 18:00. (4.95 euros)
4. If we cannot deliver on time, we will always notify you before the expected delivery period has expired. If we do not do this, you can cancel your order free of charge. In that case we will refund you within 30 days after dissolution.
5. Our shipments are always at our risk. So you don't have to worry about goods getting lost in the mail. However, if you return goods to us within 14 days of purchase because you prefer not to keep them, you are responsible for the transport.
6. If the goods delivered by us were damaged during transport, do not correspond to the items stated on the delivery note or do not correspond to the items you ordered, you must report this as soon as possible and certainly within 3 days and return the items. return it to us within 14 calendar days of receipt.
   
   We cannot be held responsible for any consequential damages due to late delivery or non-delivery by the carrier appointed by the company. Our liability in such cases is limited to the value of the items which are shown not to have been received by the customer.

Article 9 - Duration

1. The Consumer can terminate an agreement that has been entered into for an indefinite period at any time with due observance of the agreed cancellation rules and a notice period of no more than one month.
2. An agreement that has been entered into for a definite period has a maximum term of two years.
3. If it has been agreed in a fixed-term goods agreement that the Distance Agreement will be extended if the Consumer remains silent, the agreement will be continued as an agreement for an indefinite period and the notice period after continuation of the agreement will be a maximum of one month.
4. When a fixed-term service contract concluded between the Company and the Consumer contains a tacit renewal clause, this clause is placed in bold letters and in a box separate from the text, on the front of the first page.
5. This clause states the consequences of the tacit renewal, including the provision of the following paragraph regarding the cancellation, as well as the final date on which the Consumer can oppose the tacit renewal of the contract and the way in which he gives notice of this opposition. After the tacit renewal of a fixed-term service agreement, the Consumer can terminate the agreement at any time without compensation, with due observance of the notice period of a maximum of two months.

Article 10 - Force majeure

1. In case of force majeure, we are not obliged to fulfill our obligations. In that case, we can either suspend our obligations for the duration of the force majeure, or dissolve the agreement definitively.
2. Force majeure is any circumstance beyond our will and control that prevents the fulfillment of our obligations in whole or in part. By this we understand, among other things, strikes, fire, business failures, power failures, failures in a (telecommunication) network or connection or used communication systems and / or the unavailability of our website at any time, non-delivery or late delivery of suppliers or other engaged third parties, ...

Article 11 - Intellectual property

1. Our website, logos, texts, photos, names and in general all our communication are protected by intellectual property rights that are either owned by us or by our suppliers or other entitled parties.
2. It is prohibited to use and/or make changes to the intellectual property rights as described in this article. For example, you may not copy or reproduce drawings, photos, names, texts, logos, color combinations, etc. without our prior and express written permission.

Article 12 - Complaints procedure and disputes

1. We always hope that all our customers are 100% satisfied. If you still have complaints about our services, you can contact us at welcome@joyofmatcha.com. We do everything we can to handle your complaint within 7 days.
2. All agreements that we conclude with our customers, regardless of their place of residence, are exclusively governed by Belgian law and only the competent Belgian courts are competent in the event of disputes. If, for reasons of international law, another law nevertheless applies, the interpretation of the current general terms and conditions will primarily be based on the Belgian Market Practices and Consumer Protection Act.
3. In the case of extrajudicial settlement of the dispute, the Consumer Mediation Service of the FPS Economy is authorized to receive any request for extrajudicial settlement of consumer disputes. This in turn will either handle the application itself or forward it to a qualified entity. You can reach the Consumer Ombudsman Service via this link: http://www.consumentenombudsdienst.be//nl
4. In the event of disputes of a cross-border nature, you can also appeal to the Online Dispute Resolution platform of the European Union via this link: http://ec.europa.eu/odr

Download our terms and conditions here